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Return Policy

RETURN POLICY

 

 

In Gundi Studios, we give our best effort to ensure that the product(s) you ordered online meets your expectations, but occasionally orders may reach you in a manner that is not anticipated. We strive to rectify any such claims or discrepancies related to your purchase. In those scenarios, you may be able to return or exchange the product(s) in the following manner.

 

  1. Eligibility: Any product(s) purchased from our shop will qualify as a return if it meets any of the following condition(s):

 

• Products with major quality defects

• Products damaged during shipment

• Wrong product, size or colour

• Product lost in shipment

 

  1. General Procedure: You are requested to inform our Customer Service for any change within 3 (three) days of receiving the product. You can reach out to us by sending an email at [hello@gundistudios.com], and we will get in touch to assist you in processing your return.

 

  1. Return: For all the successful returns, we will reship the rightful product to you (based on availability) or issue you a credit note for future purchases, or in exceptional cases, refund you the purchase price (either in full, or after making necessary and/or reasonable deductions).

 

  1. Product(s) delivered within the United States: If you purchase any product that was delivered to you within the United States, you are requested to inform our Customer Service for any change within 3 (three) days of receiving the product. You can reach out to us by sending an email at [hello@gundistudios.com], and we will get in touch to assist you in processing your return.

 

  1. Required Documents and Procedure for Return: The original invoice slip must be enclosed with all the returns. We will not be able to accept return product(s) without the original invoice slip. Please ensure that all original tags are attached with the product. For all the successful returns, we will reship the rightful product to you (based on availability) 

 

  1. Dispatching Address: You will be able to return your items within 30 calendar days of receiving the product through courier service to our e-commerce warehouse at the following address:

 

685 Saint Marks Avenue, 1F, Brooklyn NY 11216

 

  1. For purchases delivered to countries other than the United States: If you purchased any product that was delivered to you beyond the United States (to any country where we currently deliver), you are requested to inform our Customer Service for any change within 7 (seven) days of receiving the product. You can reach out to us by sending an email at hello@gundistudios.com, and we will get in touch to assist you in processing your return. Based on your location, we will be able to inform you about the return procedure suitable for you. 

 

  1. Legal and Regulatory Compliance: We commit to comply with all applicable legal and regulatory compliance requirements applicable to our business, including but not limited to, the consumer protection laws of the State of New York. 

 

By using our website and browsing and/or purchasing our products, you signify your acceptance of this Return Policy. If you do not agree to this Return Policy, you should not use the website, or browse and/or purchase our products.  

 

 

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